General support
hello@solovenia.comQuestions about sign-in, onboarding, subscriptions, destination access, or traveler support.
Contact
Talk to the team behind the traveler community.
Whether you need onboarding help, partnership conversations, campaign support, or clarity about how the platform works, this is the right starting point.
Support email
hello@solovenia.com
If you are not sure where to start, use the general support line and we can route the conversation from there.
Contact routes
Best ways to reach us
Keep the route simple. Choose the line that best matches the reason you are reaching out and we can route the conversation from there.
Partnerships
partners@solovenia.comBrand partnerships, destination campaigns, creator collaborations, and community activations.
Press and media
press@solovenia.comPress requests, interviews, launches, and editorial conversations about the platform.
Conversation types
What we can help with
The public site should make it obvious that SOLOVENIA is both a traveler product and a brand that can grow into campaigns, events, and partnerships.
Track 1
Traveler guidance
Questions around profile completion, subscription state, room access, destination visibility, and referrals.
Track 2
Campaign collaborations
Creator campaigns, destination marketing, and community activations that align with the trust-first travel brand.
Track 3
Operational conversations
Admin access, moderation processes, rollout planning, and launch-readiness discussions for the platform.
Availability
Response window
For early-stage support and partnerships, expect a response within one to two business days. If your request is time-sensitive, make that clear in the subject line.
Get oriented quickly
Start with the traveler experience if you want the clearest product context.
The fastest way to understand the platform is still to register, complete the trust flow, and see how destination access works first-hand.